Diversity in Hospitality Industry

Diversity in Hospitality Industry

Keywords hospitality industry diversity

Cultural Diversity in the Hospitality Industry

Organizations around the world has been the achievement of cultural diversity within the organization is not a negative aspect rather can facilitate organizational stalk for glory Papers4youcom 2006 However this is not an easy task to manage employees from different cultural backgrounds However there are many policy guidelines that can make the task easier

In a broader perspective cultural diversity can be managed through communication creating awareness among all employees about diverse values of peers through communication cultivating facilitating the recognition support and encouragement of success of any employee with all other workers and capitalizing linking diversity to every business process and strategy such as succession planning reengineering employee development performance management and review and reward systems strategies Cascio 1995

There are many different innovative ways that organizations have adopted to manage diversity For example Tabra Incorporation a small manufacturer of jewelry and accessories inCalifornia composed of modest size is the composition of the third world immigrants fromCambodia China El Salvador Ethiopia India Laos Mexico Thailand Tibet Vietnam and other nations To recognize the importance of their cultural association at least 1012 different flags are still hanging from the ceiling of its main production facility which represent the country of origin of employees Viewpoint owner is I wish that were a little United Nations for everyone to agree and appreciate the culture of others instead of just tolerating it Bhatia Chaudary 2003

If cultural diversity can be managed effectively there is potential to use diverse workforce benefits the organization Cox and Balke 1991 argues that multiculturalism is directly linked to the success of the organization as
Effectively managed the culture of many companies have cost effective competitive advantage
It helps to promote minority friendly reputation among potential employees
Various cultural societies help customers to achieve that with a variety of people
Diverse group of employees are perceived to be more creative and effective problem solving compared to homogenous group
Ability to manage cultural diversity increases adaptability and flexibility of an organization to environmental changes

Many examples of organization may be taken in this regard In Australia for instance Hotel Nikko in Sydney has one edge that staff in the areas of the user to connect directly speak a total of 34 different languages Similarly Qantas Flight Catering has sixtysix nationalities on staff with various persons born abroad leaders If committed various ethnic cuisines has given Qantas a huge competitive advantage that offers food based on taste and ethnic customer requirements Moreover Dons Smallgoods through literacy language and cultural training increased intercultural communication and increased profits while reducing costs at a time Similarly The Cheesecake Factory had made special efforts to understand the quality of packaging and Japanese culture as employees in Asia to help leaders understand the Asian flavors so they can target exports to Asia Nankervis et al 2002

Hence the discussion suggests that it is important to realize that cultural diversity must be considered as a tool for better organizational progress rather than a management problem and if effectively managed it can be a key to gain competitive advantage and success

Like other industries in the hospitality sector is facing challenges of diversity and specific opportunitiesIn 2003 the Department of Commerce Enterprise and Employment has issued more permits forty seven thousand workers migrant workers this was more than eleven and a half thousand different employers and workplacesAccording to IBEC hotel and restaurant is the major employer of nationals NONEU with about 23 work in the areaT

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