ESSENTIAL SKILLS AND PERSONAL ATTRIBUTES REQUIRED APPLYING FOR JOB IN HOTEL INDUSTRY

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ESSENTIAL SKILLS AND PERSONAL ATTRIBUTES REQUIRED APPLYING FOR JOB IN HOTEL INDUSTRY

Hotels and motels are not only places where one can obtain great food and comfortable rooms they are also the center of community life with facilities for meeting entertainment communication and personal service Their stock in trade has always been hospitality and service and hotel and motel have made an art of dispensing comfort pleasing the palate and creating an atmosphere of home for guests

As far as career opportunities are concerned in United States alone the hospitality industry is one of the largest of all industries surpassed only by the automotive and food industry Wage and salary opportunities in hotel and other accommodations is expected to increase by 17 percent through 2012 compared with 16 percent growth projected for all industries combined

Dr Robert A Beck former dean of the School of Hotel Administration Cornell University and an eminent consultant describes the challenges and opportunities of the Hotel industry

The hospitality industry offers todays young men and young women a most interesting and exciting career Management of a hotel or a restaurant calls for a wide range of capabilities Guests must be received with cordiality and provided with comfortable welldesigned and tastefully decorated surroundings They need appetizing wholesome food that has been wisely bought properly stored skillfully prepared and graciously served Various other conveniences in public areas conference and exhibit rooms communication systems and travel systems are required for proper guest service Further a staff of employees must be recruited trained and motivated to provide hospitable service Moreover all must be successfully coordinated to return a profit to the establishments investors For those wishing a rewarding and challenging life in service to their fellow man a future in the hospitality field should certainly be considered

SKILLS AND PERSONAL ATTRIBUTES

Social Skills

At the core of this profession is service and hospitality so people need to enjoy working with people and helping to teach inform and entertain them Social skills generally include talking to people and making them feel at ease with you If the person does not possess excellent social skills then it will be very difficult for him to survive in the service industry A guest would never like to stay at a hotel where the staff is stiff and unfriendly no matter how beautiful and comfortable the hotel is

respectful patient and tolerant

Graciousness is one of the key personal skills needed in the service industry At times the customer will truly test your patience but at times like that one must be polite with irritable shorttempered customers It is important to remember to never quarrel with the customer as he is the reason for your bread and butter The most basic quality in a manager is for him to be respectful to others Pride is the most precious thing to people and if the manager takes that away from his employees they will never trust him again That will make extracting work from them very difficult A managers job is to make sure that the employees are learning growing and performing to their utmost potential and that can only be achieved through a relationship of mutual trust and kindness

Leadership skills

The most important job of a leader is to assist the employees and his team into giving their best efforts towards the organizational goal Leaders inspire others to act by setting a good example They drive and perseverance spurs others on A leaders responsibilities are many He must inspire others be able to give positive and negative feedback organize and entrust projects and responsibilities solve problems and make decisions and monitor the teams progress and setting goals for himself and his team

Business skills

Business skills are important for any employee in the hotel industry He should have sound knowledge of the profitability aspect of his hotel He should be completely aware of the organizations goals and the strate

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